At the Australian Institute of Language (AIL), we are committed to ensuring that all our students feel safe, supported, and respected throughout their studies. We understand that studying in a new environment—especially as an international student—can bring both exciting opportunities and unique challenges.
Our Student Wellbeing services are here to provide the right support so you can focus on achieving your academic and personal goals.
Your Support Contact – Academic & Student Welfare Manager
Our Academic & Student Welfare Manager, Mrs. Sabrina Shen, is available to help you with any wellbeing, academic, or personal concerns.
Free Consultation Available
Students can book a confidential consultation to discuss any issue affecting their study or wellbeing.
- Email: sabrina.shen@ail.edu.au
- Phone: 03 9670 8868
- Location: Student Services, AIL CBD Campus
Support Services Available
• Support with English language learning and academic expectations.
• Assistance in connecting you with teachers or additional learning resources.
• Advice on managing health, safety, and work-life balance.
• Referrals to professional services (e.g., counselling, medical, or legal services) if required.
• Guidance on living arrangements, transport, and community connections.
• Information about your rights and responsibilities as an international student under the ESOS Act and National Code 2018.
• Referrals to 24/7 external emergency and support services if needed.
Student Safety & Respect
AIL is committed to maintaining a safe, inclusive, and respectful environment for all students. Discrimination, bullying, harassment, or misconduct of any kind will not be tolerated.
Students are encouraged to report any concerns confidentially to Student Services or directly to Sabrina Shen.
Book a Consultation
Taking care of yourself is just as important as your studies. If you have any concerns—big or small—please reach out.
Email: sabrina.shen@ail.edu.au
Phone: 03 9670 8868
